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24 7 Answering Service
Outsourcing your 24 Hour Answering services can provide a better customer satisfaction score for your business. Making your live answering services available after-hours will also introduce you to a wider range of prospective clients.
Most of customers are only available after they work during the day. So, if you’re still operating from 9-5 then you’re behind the times! However, availability is not only the factor you should consider. You must look at the quality of the answering service companies for your customer.
Phone Answering Service
We know that you want the best for your customers. But how is that possible when your company hides behind machines when they call in? Let us fix this and replace your automated voice machines with real people now. By making calls more personal and responsive, you can ensure that all calls gets resolved within a few a minutes.
It is a common scenario for growing companies to let employees handle multiple responsibilities, including customer support. However, this is inefficient and a waste of time and resources. It is because you can easily outsource a phone servicing team to managed customer-related tasks.
Telemarketing Services
Outsourcing your outbound telemarketing services can sustainably propel your business to new heights. By directly tapping to your prospective market, you can augment existing customers and create a new sales pipeline altogether.
While this function sounds extremely straightforward, not all telemarketing companies can make a difference to your bottom line. There is an exhaustive list of factors you should definitely consider before hiring a telemarketing firm.
Lead Generation Service
Outsourcing B2B lead generation services can help you to convert prospects into long term paying customers at a fraction of a cost. We can get it done, by customizing scripts with key points, nurturing sale leads, reducing sale cycles and re-evaluating how companies interact with their clients.
Most lead generation agency rely heavily on cold calling and purchased lists. What we see is inefficient use of resources and outdated lead generation techniques, as these often generate ineffective leads compare to tested strategies such as Social Media Marketing.
OUR CALL CENTER CAN DO
Schedule Appointments 24/7
Many people do not have time to schedule during your office hours. With appointment scheduling service from MOSAK MEDIA, appointments can be scheduled around the clock by our trained call center agents. Live scheduling agents from MOSAK MEDIA allow your patients or customers to call and schedule at a time most convenient for them, be it during the day or after hours. By accommodating the scheduling needs of all your clients, you can fill your schedule and make more money.
By utilizing our appointment call center to work as an extension of your business and schedule appointments on your behalf, you will develop a loyal customer base that appreciates being provided with an easy, convenient scheduling option that’s available 24 hours a day.
Order Taking Call Center
Our Order Taking call center service adds to the legitimacy of your operation and helps improve your professional image. When consumers are unable to reach a company by phone, they often deduce that the company is too small to service their needs or that the organization isn’t operating legitimately. Don’t let your company get stuck with this reputation. Partner with MOSAK MEDIA and provide customers the live operator order taking capabilities that they’re looking for.
Types of Order Taking:
- Food Orders
- Grocery Order
- Online booking / Orders
- and more...
Medical Answering Service
Patients continually expect more from medical service providers and remaining available to your patients 24/7 for urgent issues is critical to the success of your practice. MOSAK MEDIA medical answering services allow healthcare providers to effectively coordinate their after-hours care without drastically increasing costs or burdening existing staff.
Known for superior customer service, highly trained agents, and advanced technical capabilities, MOSK MEDIA BPO is a fully trained call center working with hundreds of medical practices across the country.
Dispatching
Call center dispatching services from MOSAK are 100% customizable. Our dispatching agents answer calls in the name of your business, follow custom scripting that you put into place, and dispatch the information based upon your instructions. Dispatch message delivery options include text message, email, page, fax, and direct phone call, allowing us to communicate with your on-call personnel in a manner that’s convenient.
Customer Support
Today’s fast-paced, global marketplace requires many businesses to remain available 24-7. With a 24-7 call center, businesses can meet the demand for around-the-clock service without the costs associated with hiring in-house staff. In business since 1967, MOSAK MEDIA provides 24-7 live call center services to thousands of clients across the country and is nationally recognized for award-winning service.
WHY CHOOSE US?
Adaptability
Adaptability is one of our crucial customer service skills meaning thereby to take on new learning, We have the top notch team who are always ready to be folded into what you demand and deal your issues with seriousness in any case.
Speed
We have a team, Smart enough to handle your queries efficiently with a fast pace keeping in view the quality work. This is most demanding service skill required in today's world of rigorous competition.
Timeline
Our success lies in the fact that we are experienced and trained of being high-speed while dealing your queries. Our speed is Favorables enough to an extent that we prepare to handle an overload to tasks within no time.